The Ground Rules for Shopping With Us
Agreement to terms. By browsing this site or placing an order, you agree to these terms. If you do not agree, please do not use the site.
Orders and acceptance. An order is an offer to purchase. We may decline or cancel an order if an item is out of stock, if a pricing error occurred, or if we suspect fraudulent activity. If we cancel after payment, the charge is refunded. Order confirmation is not final acceptance until the order ships.
Pricing and availability. Prices are listed on the site and may change without notice. Availability is not guaranteed until an order is accepted. Drop releases and limited-edition colors can sell out quickly. If an item you ordered is unavailable, we will contact you with options: wait for a restock, choose a comparable substitute, or cancel for a refund.
Warranty terms. Our drinkware carries a 1-year limited warranty against manufacturing defects. This covers issues like lid failure, seal leaks, or insulation failure under normal use. It does not cover normal wear and tear, cosmetic scratches, dents from dropping, or damage caused by using the product outside its intended purpose (like putting it on a stove or in a microwave). A receipt or order number is required for all warranty claims. Warranty claims are resolved with a replacement part or product, not a refund.
Your responsibilities. Accurate shipping and contact information is your responsibility. If an order ships to an address you provided incorrectly, we are not responsible for non-delivery, and reshipping may incur additional cost. Following the care instructions included with the product is also your responsibility. Damage from improper washing or use is not covered by warranty.
Intellectual property. Site text, images, logos, and design elements belong to us or our licensors. Reproduction or commercial use of site content requires written permission.
Limitation of liability. To the extent permitted by law, we are not liable for indirect or consequential losses arising from site use or product purchase. Total liability for any order is limited to the amount paid for that order.
Changes and contact. We may update these terms from time to time. The version on this page is the current one. Questions should go through the contact method on our contact page.