How Your Order Moves, and What to Expect
Processing time. Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. A shipping confirmation with tracking is sent once the parcel leaves our warehouse.
Free US shipping. Standard shipping is free on all US orders over $60. Orders below that threshold are charged a flat rate calculated at checkout.
Delivery windows. Domestic standard orders usually arrive within 3–7 business days after dispatch. International delivery timelines vary by destination and customs processing; a typical window is 7–21 business days after dispatch, though it can be longer. These are estimates, not guarantees. Carrier delays, weather, and customs holds are outside our control.
Tracking. A tracking number is sent to the email address on your order. Tracking updates can take 24–48 hours to appear after the label is created. If tracking shows no movement for an extended period, contact support and we will look into it with the carrier.
International duties. International orders may be subject to customs duties, taxes, and import fees set by the destination country. These are the recipient's responsibility and are not included at checkout. If a parcel is refused because of customs charges, the carrier may destroy or return it, and the original shipping cost is not refundable.
Incorrect addresses. Double-check the shipping address before completing checkout. If a parcel is returned due to an address error or an unclaimed delivery, we will contact you about reshipping. Additional charges may apply.
Lost or damaged in transit. If a parcel arrives damaged, keep the packaging and contact support within 7 days with photos. If tracking shows delivered but the parcel did not arrive, contact the carrier first to file a claim; we will assist where possible. Risk of loss passes to the customer upon delivery to the address provided.