30 Days to Make Sure It Fits Your Cup Holder
We know that buying a cooler or tumbler online is a leap of faith. The color might look slightly different in your kitchen lighting, or the grip might feel different in your hand than you expected. The return window exists so you can check the fit and feel in real life.
The 30-day window. We accept returns and exchanges within 30 days of the original purchase date. The item must be unused and in its original condition—packaging intact, with no signs of use beyond checking the fit.
Custom items are final sale. Products with personalized names, custom logos, or custom laser engraving cannot be returned because they cannot be resold. Those orders are final. The listing will clearly state if an item is custom.
How to start. Use the contact method on our contact page with your order number and the reason for the return. A team member will provide instructions. Do not ship anything back before receiving confirmation.
Prepaid labels. If the return is due to a damaged item, a wrong product sent, or a manufacturing defect, we will provide a prepaid return label. For change-of-mind returns, the customer is responsible for return shipping costs.
Refund timing. Once the returned item arrives at our warehouse and passes inspection, the refund is processed to the original payment method. Banks and card issuers may take several business days to post the credit.
Exchanges. The fastest way to swap a size or color is usually to place a new order for the item you want and return the original separately. This ensures the new item does not go out of stock while your return is in transit.
Damaged or incorrect items. If your package arrives with a dented cooler, a broken lid, or the wrong product, contact support within 7 days of delivery with a photo of the issue. We will arrange a replacement or refund and cover the return shipping.