Will the Universal Buddy really fit every drink I have in my fridge? Yes, that is the whole point. The Universal Buddy is designed to hold 12oz slim cans, 12oz standard cans, 12oz glass bottles, and 16oz cans or bottles all in one cooler. It uses a removable silicone ring system—leave the ring in for slim cans, remove it for standard ones. If you have a specific bottle shape that is not fitting, reach out through the contact page with the dimensions and we will tell you if it is a match.
Do I need to freeze the cooler before I use it? No. Our coolers are built with double-wall vacuum insulation, which means they do not rely on freezer packs or pre-chilling. They work by creating a thermal barrier. For the best results, start with a drink that is already cold—the cooler maintains that temperature for 12+ hours. Putting the cooler itself in the freezer will not make it perform better and may damage the seal over time.
How do I clean the glitter or graphic styles? The powder-coated styles, silicone rings, straws, and lids are dishwasher safe on the top rack. However, the glitter and graphic finishes are hand-wash only. The high heat and detergent in a dishwasher can break down the decorative finish over time. Use warm water and mild soap for those.
What is covered by the 1-year warranty? The warranty covers manufacturing defects in materials and workmanship under normal use. That includes things like a lid that stops sealing properly, a vacuum seal that fails, or a broken hinge on the lid. It does not cover cosmetic scratches, dents from dropping, or damage from using the product incorrectly. A receipt or order number is required, and the resolution is a replacement part or product, not a refund.
Can I return a custom or personalized item? No. Custom items—whether they have a name, a logo, or a custom engraving—are made specifically for you and cannot be resold. They are final sale. If a custom item arrives damaged or has a manufacturing defect, contact support and we will make it right.
How do I know which size Buddy I need? The main difference is what you drink out of. The Universal Buddy handles cans and bottles. The To-Go Buddy is designed for to-go cups from coffee shops and smoothie places, with a slightly different interior shape. The Bottle Buddy is for standard water bottles. The product pages break down the exact interior dimensions for each model. If you are between two options and cannot decide, use the contact page and describe what you usually drink—we will point you to the right one.